Support Plan Benefits Standard Gold Enterprise
Online Self Service* checked checked checked
Web & Email Support checked checked checked
Alerting for High-Impact Events checked checked
Phone Support & Slack Channel ** checked
Emergency Escalation checked
30% Discount on Fastly Professional Service Engagements checked
PCI/HIPAA Configuration Services checked
Enhanced Compliance Support (including GDPR) checked
Availability for General Inquiries Standard Gold Enterprise
Business Hours checked checked checked
24/7/365 checked
Incident Availability Standard Gold Enterprise
Business Hours checked checked checked
Weekends and Holidays checked checked
24/7/365 checked checked
Initial Response Time Standard Gold Enterprise
Severity 1 Next business day 2 hours 15 minutes
Severity 2 Next business day Same day 2 hours
All Other Incidents Next business day Next business day Next business day